:root{
  --bg: #f8fbff;
  --card: rgba(255,255,255,0.95);
  --text: #0a1a2a;
  --muted: #5f7085;
  --line: rgba(15,39,82,0.08);
  --accent: #2b8cff;
  --accent-2: #9c7bff;
  --cta: #0fbc8c;
  --radius: 18px;
  --shadow: 0 18px 48px rgba(15,39,82,0.12);
  --sans: "Inter", "Segoe UI", system-ui, -apple-system, sans-serif;
}

*{ box-sizing:border-box; }
html{ scroll-behavior: smooth; }
html,body{ margin:0; padding:0; font-family:var(--sans); background:var(--bg); color:var(--text); }
a{ color:var(--accent); text-decoration:none; }
a:hover{ text-decoration:underline; }

.bg{
  position: fixed; inset:0; pointer-events:none; filter: blur(120px);
  opacity: .45; z-index:-2; mix-blend-mode: screen;
}
.fx-1{ background: radial-gradient(circle at 20% 20%, rgba(43,140,255,.16), transparent 40%); }
.fx-2{ background: radial-gradient(circle at 80% 10%, rgba(156,123,255,.16), transparent 38%); }
.fx-3{ background: radial-gradient(circle at 50% 80%, rgba(15,188,140,.14), transparent 45%); }

.page{ max-width: 1180px; margin: 0 auto; padding: 28px 18px 56px; }

.portal-top{
  position: sticky; top:0; z-index:10;
  backdrop-filter: blur(10px);
  background: linear-gradient(90deg, rgba(255,255,255,.88), rgba(255,255,255,.78));
  border-bottom: 1px solid var(--line);
}

.next-banner{
  max-width: 1180px;
  margin: 12px auto 0;
  width: calc(100% - 36px);
  padding: 12px 18px;
  border-radius: 16px;
  border: 1px solid rgba(15,39,82,0.12);
  background: linear-gradient(135deg, rgba(15,188,140,.18), rgba(43,140,255,.14));
  box-shadow: 0 14px 34px rgba(15,39,82,0.16);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  text-align: center;
}
.next-banner.is-hidden{ display: none; }
.next-banner__label{
  text-transform: uppercase;
  letter-spacing: .3px;
  font-size: 12px;
  color: var(--muted);
  font-weight: 600;
}
.next-banner__date{
  font-size: 18px;
  font-weight: 700;
  color: var(--text);
}
.portal-top__inner{
  max-width: 1180px; margin: 0 auto; padding: 12px 18px;
  display:flex; align-items:center; justify-content:space-between; gap:12px;
}
.brand{ display:flex; align-items:center; gap:12px; }
.brand__logo{ height:48px; width:48px; object-fit:contain; border-radius:12px; background: transparent; padding:0; }
.brand__name{ font-weight:700; letter-spacing:.2px; }
.brand__tagline{ color:var(--muted); font-size:12px; }

.cta{
  display:inline-flex; align-items:center; gap:8px;
  padding: 12px 16px;
  border-radius: 14px;
  border:1px solid var(--line);
  color:var(--text);
  background: rgba(43,140,255,.08);
  box-shadow: 0 10px 24px rgba(15,39,82,0.16);
  transition: transform .15s ease, box-shadow .15s ease, background .15s ease;
  font-weight:600;
}
.cta:hover{ transform: translateY(-1px); box-shadow: 0 14px 34px rgba(15,39,82,0.2); }
.cta.primary{ background: linear-gradient(135deg, var(--cta), #1cd2ff); border-color: rgba(43,140,255,.25); color:#052b3a; font-weight:700; }
.cta.ghost{ background: transparent; }
.cta.small{ padding: 8px 10px; font-size: 13px; }
.cta-duo{ display:flex; gap:10px; flex-wrap:wrap; align-items:center; }

details.dropdown{ position: relative; }
details.dropdown summary{
  list-style:none;
  cursor:pointer;
  border:1px solid var(--line);
  border-radius:14px;
  padding: 12px 16px;
  background: rgba(43,140,255,.05);
  box-shadow: 0 10px 24px rgba(15,39,82,0.12);
  font-weight:600;
  display:inline-flex;
  align-items:center;
  gap:8px;
}
details.dropdown summary::-webkit-details-marker{ display:none; }
.dropdown__panel{
  position: absolute;
  right: 0;
  margin-top: 8px;
  background: #fff;
  border:1px solid var(--line);
  border-radius: 12px;
  box-shadow: 0 16px 44px rgba(15,39,82,0.18);
  padding: 12px;
  min-width: 260px;
  z-index: 20;
}
.steps.mini{ grid-template-columns: 1fr; }

.interventions-list{
  display:flex;
  flex-direction:column;
  gap:14px;
  align-items:center;
  text-align:center;
}
.intervention-card{
  width: min(520px, 100%);
  border-radius: 16px;
  border: 1px solid var(--line);
  background: rgba(255,255,255,0.96);
  padding: 14px 16px;
  box-shadow: 0 12px 30px rgba(15,39,82,0.12);
}
.intervention-date{
  font-weight: 700;
  color: var(--text);
}
.intervention-meta{
  margin-top: 6px;
  display:flex;
  justify-content:center;
  gap:10px;
  flex-wrap:wrap;
}
.intervention-notes{
  margin-top: 10px;
  color: var(--muted);
  font-size: 13px;
}
.intervention-checklist{
  margin: 10px 0 0;
  padding: 0;
  list-style: none;
  display:flex;
  flex-direction:column;
  gap:6px;
}
.intervention-checklist li{
  display:flex;
  justify-content:center;
  gap:8px;
  padding: 6px 10px;
  border-radius: 999px;
  border: 1px solid rgba(15,39,82,0.08);
  background: rgba(43,140,255,.08);
  font-size: 12px;
}
.intervention-checklist li.is-done{
  background: rgba(15,188,140,.16);
  border-color: rgba(15,188,140,.35);
}

.card{
  position: relative;
  background: var(--card);
  border:1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 18px;
  overflow:hidden;
}
.card.soft{ background: rgba(255,255,255,0.96); }
.section{ margin-top: 20px; }

.hero{
  display:grid;
  grid-template-columns: 1.2fr 0.8fr;
  gap:20px;
  align-items:start;
}
.hero h1{ font-size: 32px; margin: 10px 0; line-height:1.1; }
.hero .lead{ color: var(--muted); line-height:1.5; }
.pill{
  display:inline-block; padding:6px 10px; border-radius:999px;
  background: rgba(43,140,255,.12); border:1px solid rgba(43,140,255,.35); color: var(--accent);
  font-size: 13px; margin-left:6px;
}
.eyebrow{ letter-spacing:.4px; text-transform:uppercase; font-size:12px; color:var(--muted); margin:0; }
.lead{ margin: 8px 0 12px; }
.hero__cta{ margin: 18px 0 18px; text-align:center; }
.inline-form{
  display:flex; gap:12px; flex-wrap:wrap; justify-content:center;
  max-width: 760px; margin: 0 auto;
}
.inline-form input{
  flex:1; min-width: 320px;
  padding: 18px 18px;
  border-radius: 18px;
  border:1px solid var(--line);
  background: #eef3ff;
  color: var(--text);
  outline:none;
  font-size: 18px;
  box-shadow: 0 10px 26px rgba(15,39,82,0.08);
  text-align: center;
}
.inline-form button{ height: 56px; }
.hero__cta .micro{ margin-top: 10px; display:block; }
.micro{ font-size: 12px; }

.tiles{ display:flex; gap:10px; flex-wrap:wrap; margin-top:12px; }
.tiles-title{
  margin-top: 10px;
  font-weight: 700;
  color: var(--text);
}
.tile{
  padding:12px 14px; border-radius:12px; background: rgba(43,140,255,.05); border:1px solid var(--line);
  min-width:160px;
}
.tile .title{ font-weight:600; }
.tile .desc{ color: var(--muted); font-size:12px; line-height:1.4; margin-top:4px; }

.panel-title{ font-weight:700; font-size:15px; margin-bottom:6px; }
.panel-divider{ height:1px; background:var(--line); margin:10px 0; }
.muted{ color:var(--muted); }
.grid{ display:grid; gap:16px; }
.grid.two{ grid-template-columns: 1fr 1fr; }

.badge{
  display:inline-block;
  padding: 4px 7px;
  border-radius: 10px;
  background: rgba(43,140,255,.10);
  border:1px solid var(--line);
  font-size:12px;
}
.hero__panel{
  border: none;
  box-shadow: none;
  background: rgba(255,255,255,0.9);
}

.table{
  width:100%;
  border-collapse: collapse;
  border:1px solid var(--line);
  border-radius:14px;
  overflow:hidden;
  background:#fff;
  display:block;
  overflow-x:auto;
  -webkit-overflow-scrolling: touch;
}
.table table{ width:100%; border-collapse: collapse; }
.table th, .table td{ padding:10px; border-bottom:1px solid var(--line); text-align:left; vertical-align: top; white-space: nowrap; }
.table th{ color:var(--muted); font-size:12px; background: rgba(43,140,255,.06); }
.table tr:last-child td{ border-bottom:none; }

textarea, input[type="file"]{
  width:100%;
  padding: 16px 16px;
  border-radius: 16px;
  border:1px solid rgba(43,140,255,.18);
  background: #eef3ff;
  color: var(--text);
  outline:none;
  font-size: 16px;
  box-shadow: 0 10px 26px rgba(15,39,82,0.08);
  text-align: center;
}
textarea{ min-height: 120px; resize: vertical; }

/* Formulaire réclamation */
#complaintBox input,
#complaintBox textarea{
  padding: 16px 16px;
  border-radius: 16px;
  border:1px solid rgba(43,140,255,.18);
  background: #eef3ff;
  color: var(--text);
  font-size: 16px;
  text-align: center;
  box-shadow: 0 10px 26px rgba(15,39,82,0.08);
}
#complaintBox input[type="range"]{
  padding: 0;
  box-shadow: none;
  background: transparent;
  width: 100%;
}
#complaintBox .rating-row{
  margin: 12px 0 18px;
  padding: 12px;
  border-radius: 16px;
  background: rgba(43,140,255,.06);
  border: 1px solid rgba(43,140,255,.16);
  text-align: center;
}
#ratingPreview{ font-weight: 600; }

.flex{ display:flex; gap:10px; align-items:center; flex-wrap:wrap; }
.footer{ max-width:1180px; margin: 0 auto; padding: 8px 18px 20px; color: var(--muted); }

.fade-in{ animation: fade .35s ease; }
@keyframes fade{ from{ opacity:0; transform: translateY(6px);} to{ opacity:1; transform: translateY(0);} }

/* -----------------------------
   Branding splash / accueil
--------------------------------*/
.splash{
  position: fixed;
  inset: 0;
  z-index: 9999;
  display: grid;
  place-items: center;
  padding: 26px 18px;
  background: radial-gradient(circle at 20% 15%, rgba(43,140,255,.18), transparent 45%),
              radial-gradient(circle at 80% 10%, rgba(156,123,255,.18), transparent 45%),
              radial-gradient(circle at 50% 85%, rgba(15,188,140,.16), transparent 50%),
              linear-gradient(180deg, #f9fbff, #eef3ff);
  transition: opacity .35s ease, transform .35s ease;
}
.splash.is-hidden{
  opacity: 0;
  transform: translateY(-6px);
  pointer-events: none;
}
.splash__inner{
  text-align: center;
  max-width: 520px;
  width: 100%;
  background: rgba(255,255,255,0.96);
  border: 1px solid rgba(15,39,82,.08);
  border-radius: calc(var(--radius) + 10px);
  box-shadow: 0 30px 90px rgba(15,39,82,.18);
  padding: 28px 18px;
  backdrop-filter: blur(10px);
}
.splash__logo{
  width: 82px;
  height: 82px;
  object-fit: contain;
  border-radius: 20px;
  background: rgba(43,140,255,.10);
  padding: 12px;
  margin-bottom: 10px;
}
.splash__name{
  font-weight: 800;
  font-size: 22px;
  letter-spacing: .2px;
}
.splash__tagline{
  color: var(--muted);
  margin-top: 4px;
  font-size: 13px;
}
.splash__micro{
  margin-top: 10px;
  font-size: 12px;
  color: var(--muted);
}
.splash__loader{
  display: inline-flex;
  gap: 8px;
  margin-top: 14px;
}
.splash__loader span{
  width: 8px;
  height: 8px;
  border-radius: 999px;
  background: rgba(43,140,255,.25);
  border: 1px solid rgba(43,140,255,.25);
  animation: splashDot 1s ease-in-out infinite;
}
.splash__loader span:nth-child(2){ animation-delay: .12s; }
.splash__loader span:nth-child(3){ animation-delay: .24s; }

@keyframes splashDot{
  0%, 100%{ transform: translateY(0); opacity: .55; }
  50%{ transform: translateY(-4px); opacity: 1; }
}

/* -----------------------------
   Micro-UX + confiance
--------------------------------*/
.inline-form input:focus,
textarea:focus,
input[type="file"]:focus{
  border-color: rgba(43,140,255,.55);
  box-shadow: 0 0 0 3px rgba(43,140,255,.12);
}

label{
  display:block;
  margin-top: 10px;
  margin-bottom: 6px;
  color: var(--muted);
  font-size: 12px;
}

.trust-row{
  display:flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 10px;
  color: var(--muted);
  font-size: 12px;
  justify-content:center;
}
.trust-item{
  display:flex;
  gap: 8px;
  align-items:center;
  padding: 7px 10px;
  border-radius: 999px;
  border: 1px solid var(--line);
  background: rgba(43,140,255,.06);
}
.trust-item .dot{
  width: 8px; height: 8px; border-radius: 999px;
  background: rgba(15,188,140,.4);
  border: 1px solid rgba(15,188,140,.6);
}

/* -----------------------------
   Section "Comment ça marche"
--------------------------------*/
.steps{
  display:grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
  margin-top: 12px;
}
.step{
  display:flex;
  gap: 12px;
  align-items:flex-start;
  padding: 12px;
  border-radius: 16px;
  border: 1px solid var(--line);
  background: rgba(43,140,255,.05);
}
.step__n{
  width: 30px; height: 30px;
  border-radius: 12px;
  display:grid; place-items:center;
  background: rgba(43,140,255,.16);
  border: 1px solid rgba(43,140,255,.35);
  color: var(--accent);
  font-weight: 800;
}
.step__t{ font-weight: 700; }
.step__d{ font-size: 12px; margin-top: 4px; line-height: 1.4; color: var(--muted); }

.footer .sep{ margin: 0 8px; opacity: .6; }

@media (max-width: 900px){
  .hero{ grid-template-columns: 1fr; }
  .hero h1{ text-align: center; }
  .portal-top__inner{ flex-wrap:wrap; }
  .brand__logo{ height:40px; width:40px; }
  .inline-form{ max-width: 100%; }
  .inline-form input{
    min-width: 100%;
    padding: 20px 18px;
    font-size: 18px;
  }
  .inline-form button{ width: auto; }
  .grid.two{ grid-template-columns: 1fr; }
  .steps{ grid-template-columns: 1fr; }
  .splash__inner{ padding: 24px 16px; }
  .dropdown__panel{ position: static; margin-top:8px; }
  #complaintBox .flex{ justify-content: center; }
}